Return Policy

We are dedicated to our customers and believe in the quality of all merchandise that is sold on our site. Each product sold on our website is covered by the warranty through us. You can contact a ijsba.com customer service representative to assist you if any item is found to be defective beyond repair. All product sales are final.

Returns Process
The first step in the return process is to submit a Return Request Form via email to shop@ijsba.com.

You will need to include the following information:

1. Customer Name
2. Invoice/Order Number
3. ijsba.com Item Number
4. Reason for the Return Request

ijsba.com will implement a minimum restocking charge of 50% of the original purchase price.

All returns must be received in their complete resalable and original condition. All boxes, packing materials and accessories must be intact and in original condition. We reserve the right to refuse any product returns that do not conform to these standards.

ijsba.com can not be held liable for any lost, damaged or stolen packages; therefore, it is highly recommended that freight insurance and proof of delivery tracking are utilized by customers sending in return shipments.

Shipping and handling charges for all returned items are the responsibility of the customer.

Refused Shipments and Unauthorized Returns
Additional charges will be assessed if merchandise returned to ijsba.com is not in the exact condition that it was in when it was originally shipped to the customer. Items must be unopened and have all packaging materials intact.
If the customer would like to avoid delays and extra charges in regards to unwanted shipments, the customer must accept delivery of the product and afterwards send a Return Request Form as described above. This procedure will allow your account credit to be expedited if your return is valid according to the ijsba.com return policy. Refused shipments will complicate this process and could cause delays in order resolution. These delays can take up to several weeks. Your credit request will not be processed until we receive the returned product back and said product is inspected by our Returns Department.

Defective Returns
Customers may receive a Return Authorization for defective returns. This authorization can only be used for exchange or repair, at our discretion, within 15 days from the date of shipping.

Returns will not be accepted after 15 days from the date of original shipment.
Shipping and handling fees on non-defective merchandise are not refundable under any circumstances.

Order Cancellation
If you decide to cancel your order for any reason, you must contact ijsba.com immediately at shop@ijsba.com. If the order has not yet been shipped, we may be able to cancel the order upon your notification.

Orders may not be eligible for cancellation if they have already been shipped. If the item has already shipped, we will be happy to accept a return that is in accordance with our non-defective return policy. No refunds will be given for shipping and handling fees. It is the sole responsibility of the customer to pay for all return shipping costs. ijsba.com reserves the right to assess a 20% restocking fee for any order cancellation received after an item has shipped from our warehouse.

Credits
The only time a credit will be issued is after the product has been received, processed and inspected by ijsba.com. ijsba.com can not control when the credit is reflected on your statement; that is the responsibility of your financial institution. It may take up to two billing cycles for the credit to appear, you will want to contact your credit card company for further information.